Our AC went out on a warm August day. Realized we needed help at about 11am, called Smart Choice at noon and Brandon was at our house by 230pm. He quickly diagnosed the issue and gave a thorough explanation about next steps. Once we were informed, we authorized the (reasonably priced) repair, and we were back up and running before 4pm. He let us know more info, as our system is old and will need to be replaced soon, but only as a kind heads up, not pushy in any way. Great experience from start to finish!